I received a Domain Renewal Notice via Email - What do I do?
posted this on March 01, 2012 11:49
If you have registered your domain name through us, then please keep reading below.
If you have registered your website through another company such as GoDaddy, Planet Domain or Melbourne IT, then please contact them directly to renew your domain.
If you are nearing the renewal time for the domain name you registered through PhotoMerchant, you may have recieved the auotmated email by our system (see example below).
Please disregard this message we will mange the process of renewal for you. If you are on the Premium Plan, you will not be charged for this renewal. If you are on the Plus Plan, you should see a renewal charge of $19 applied your credit card with the description "PhotoMerchant Domain Renewal".
below is a copy of an automated domain renewal email that customers are currently receiving each year after registering their domain through their PM account. The information here is no-longer valid as we automatically renew these domains for customers.. Derek just has to update this notification process for us.
We apologize for any confusion this automated email may have brought!
EXAMPLE OF DOMAIN RENEWAL EMAIL:
The following domain names and services in your account '[ACCOUNT NAME]l' are scheduled to expire soon and will be discontinued:
Service Expire Date Description
Registration 03-15-2012 [domain-name.com]
All dates are in MM-DD-YYYY format.
Please be aware that if your domain name or service is discontinued, any email, website, or other services that were associated with it may be affected.
You can extend your domains and services by doing the following:
1. Go to http://photomerchant.net.
2. Login to your account.
3. Go to the domains and services you wish to extend.
4. Go to the auto-renew settings for the domains and services.
5. Select the appropriate option to have the domains and services automatically renew.
6. Save your changes.
After setting your domains and services to renew, we will process the renewal order and attempt to extend the domains and services for you.
You have no credit card information on file.
If you have any questions, please reply to this e-mail. Thank you for using our domain name services.